At Kundali Veda, we are committed to delivering insightful and accurate astrology services that provide value to our customers. However, due to the personalized nature of our services, we maintain the following refund policy to ensure fairness and transparency.
- Non-Refundable Services
- Personalized Reports: Customized Kundali readings, Lal Kitaab remedies, and Manglik Dosha consultations are non-refundable, as they involve extensive analysis and expert time.
- Live Consultations: Refunds are not applicable for live astrology sessions (via call, chat, or video), as the service is considered rendered once the session is completed.
- Refund Eligibility
Refunds may only be considered in the following cases:
- Technical Errors: If you do not receive your astrology report or consultation due to a technical issue on our platform.
- Duplicate Payment: If you are charged more than once for the same service.
- How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
- Contact Us: Reach out to our customer support team at kundaliveda@gmail.com within 7 days of your purchase.
- Provide Details: Include your name, email address, order ID, and a brief explanation of the issue.
- Resolution Timeline: Our team will review your request and respond within 3-5 business days.
- Important Notes
- Refunds will only be processed back to the original payment method.
- Refunds, if approved, will take 5-10 business days to reflect in your account, depending on your payment provider.
- Requests made after 7 days from the purchase date will not be considered.
- No Guarantee of Results
Astrology is a spiritual science that provides guidance based on planetary influences. While we strive for accuracy, we do not guarantee specific outcomes, and refunds will not be provided based on dissatisfaction with predictions or advice.
- Modifications and Cancellations
- No Cancellation Policy: Once payment is made, cancellations cannot be processed under any circumstances.
- Modifications: Modifications to live consultations (e.g., rescheduling) must be requested at least 12 hours before the scheduled session.
- Deadline for Changes: Modifications to non-live services (e.g., report details) must be requested within 24 hours of purchase.
- After the stipulated time frame, no changes or modifications can be made to the order.
- Contact Us
For any questions regarding our refund policy, please contact our support team:
- Email: kundaliveda@gmail.com
- Phone: +(91) 9693579531